Mobile Compliance Check: Mobile Device Not Marked as Known

In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.

If your company has enabled the Known device security compliance check, your mobile device must be marked as "known" in your company's admin settings. This compliance check is to ensure that users can only use Venn on devices that have been identified as their Known Devices.

Only unique user-device combinations that have been previously marked as known in Company Admin are classified as Known Devices. Learn more about how Venn determines if devices are "known."

You can see if your device passed this check by checking your Device Policy.

  • If your mobile device passes this check, Known device will have a green check next to it.
  • If your mobile device fails this check, Known device will have an orange exclamation point next to it.

If you failed this security check:

  1. Close the Workplace app.
  2. Follow the instructions below to attempt to fix the issue.
  3. Restart your mobile device.
  4. Open the Workplace app and wait for the compliance checks to finish processing.
  5. If the check fails again, contact your IT department.

Request that Your Device Be Marked as Known

To comply with this requirement and/or resolve the failed check, your company's IT team or the person who manages Venn for the company must mark your mobile device as "known" or approved for use.

Contact your company IT team and request that they use the linked instructions to mark your device as a Known Device.

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