Failed Compliance Check: Antivirus Signatures Out of Date

In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.

If your company has enabled the Antivirus definitions security compliance check, your antivirus software must have updated signatures. An antivirus signature is a unique pattern used by antivirus software to identify and detect known malware. If your antivirus solution's signatures aren't up-to-date, the computer might be vulnerable to the latest malware threats. 

  • If your computer passes this check, your Compliance Status will say Antivirus signatures are up to date.
  • If your computer fails this check, your Compliance Status will say Antivirus signatures are out of date. This indicates that Venn detects that a supported antivirus solution is installed on the device, but the antivirus signatures are out of date. 

To comply with this requirement and/or resolve the failed check, update the antivirus signatures database:

If you failed this security check:

  1. Sign out and close the Workplace app.
  2. Follow the instructions below to attempt to fix the issue.
  3. Restart your computer.
  4. Sign in to Workplace and wait for the compliance checks to finish processing.
  5. If the check fails again, contact your IT department.

Update Antivirus Signatures for Windows

Follow the instructions below to update the antivirus signatures on the recommended antivirus products for Windows:

If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to update your antivirus signatures.

Update Antivirus Signatures for macOS

Follow the instructions below to update the antivirus signatures on the recommended antivirus products for macOS:

If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to update your antivirus signatures.

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