In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.
If your company has enabled the Antivirus threat status security compliance check, you cannot have an unresolved threat reported by your installed antivirus software on your device.
- If your computer passes this check, your Compliance Status will say No virus detected.
- If your computer fails this check, your Compliance Status will say Virus detected. This indicates that Venn has detected a virus or malware infection on the device.
To comply with this requirement and/or resolve the failed check, run a full scan with your antivirus solution and remove or quarantine any threats:
- Run a Full Antivirus Scan and Isolate Any Threats on Windows
- Run a Full Antivirus Scan and Isolate Any Threats on macOS
If you failed this security check:
- Sign out and close the Workplace app.
- Follow the instructions below to attempt to fix the issue.
- Restart your computer.
- Sign in to Workplace and wait for the compliance checks to finish processing.
- If the check fails again, contact your IT department.
Run a Full Antivirus Scan and Isolate Any Threats on Windows
Follow the instructions below to run a full antivirus scan and isolate any viruses using the recommended antivirus products for Windows:
- Windows Defender (native solution) - Scan Instructions - Windows Defender automatically quarantines infected files.
- Bitdefender - Scan Instructions and follow the on-screen prompts to quarantine infected files.
- McAfee - Scan Instructions and Quarantined Instructions
- Symantec/Norton - Scan Instructions and Quarantined Instructions
- Trend Micro - Scan Instructions - Trend Micro automatically quarantines infected files.
If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to run a scan and ensure that the infection is removed.
If a threat is not detected when you complete a full scan, the logs for the antivirus product may need to be deleted to resolve the issue. Visit your antivirus solution provider's Help Center or reach out to their support team to learn how to delete your antivirus logs.
Run a Full Antivirus Scan and Isolate Any Threats on macOS
Follow the instructions below to run a full antivirus scan and isolate any viruses using the recommended antivirus products for macOS:
- Bitdefender - Scan Instructions and follow the on-screen prompts to quarantine infected files.
- McAfee - Scan Instructions and Quarantined Instructions
- Symantec/Norton - Scan Instructions - Your Norton product automatically takes appropriate action on any infected file that it detects during the scan.
- Trend Micro - Scan Instructions and Quarantined Instructions
If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to run a scan and ensure that the infection is removed.
If a threat is not detected when you complete a full scan, the logs for the antivirus product may need to be deleted to resolve the issue. Visit your antivirus solution provider's Help Center or reach out to their support team to learn how to delete your antivirus logs.