In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.
If your company has enabled the Antivirus real-time protection enabled security compliance check, your antivirus software must be set up to continuously monitor and analyze files, applications, and system activities to detect and block malware as it appears. Without this protection, the computer may be vulnerable to malware in between scheduled or ad hoc scans.
- If your computer passes this check, your Compliance Status will say Antivirus real-time protection enabled.
- If your computer fails this check, your Compliance Status will say Antivirus real-time protection disabled. This indicates that Venn detects that a supported antivirus solution is installed on the device, but real-time protection is not enabled for that antivirus solution.
To comply with this requirement and/or resolve the failed check, ensure that real-time protection is enabled for your antivirus solution:
If you failed this security check:
- Sign out and close the Workplace app.
- Follow the instructions below to attempt to fix the issue.
- Restart your computer.
- Sign in to Workplace and wait for the compliance checks to finish processing.
- If the check fails again, contact your IT department.
Enable Antivirus Real-Time Protection for Windows
Follow the instructions below to enable real-time protection on the recommended antivirus products for Windows:
- Windows Defender (native solution) - Enable Instructions
- Bitdefender - Enable Instructions
- McAfee - Enable Instructions
- Symantec/Norton - Enable Instructions
- Trend Micro - Contact Trend Micro Support
If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to enable real-time protection.
Enable Antivirus Real-Time Protection for macOS
Follow the instructions below to enable real-time protection on the recommended antivirus products for macOS:
- Bitdefender - Enable Instructions
- McAfee - Enable Instructions
- Symantec/Norton - Enable Instructions
- Trend Micro - Contact Trend Micro Support
If you are using another antivirus product, visit their Help Center or reach out to their support team to learn how to enable real-time protection.