Failed Compliance Check: Operating System is Not Supported

In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.

If your company has enabled the Operating system supported security compliance check, the device must be running a supported operating system version. This compliance check is put in place to ensure that the operating system on your computer meets your company's security standards.

  • If your computer passes this check, your Compliance Status will say Operating system supported.
  • If your computer fails this check, your Compliance Status will say Operating system is not supported.

To comply with this requirement and/or resolve the failed check, ensure the computer is running one of the supported Operating Systems directly installed:

Venn does not support Operating Systems other than Windows and macOS (e.g., Linux, ChromeOS, ChromeOS Flex).

If you failed this security check:

  1. Sign out and close the Workplace app.
  2. Follow the instructions below to attempt to fix the issue.
  3. Restart your computer.
  4. Sign in to Workplace and wait for the compliance checks to finish processing.
  5. If the check fails again, contact your IT department.

Ensure Your Device is Running a Supported Operating System for Windows

If your Windows computer doesn't have a supported Operating System, follow the instructions below:

Ensure Your Device is Running a Supported Operating System for macOS

If your Mac computer doesn't have a supported Operating System, follow the instructions below:

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