In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.
If your company has enabled the Operating system supported security compliance check, the device must be running a supported operating system version. This compliance check is put in place to ensure that the operating system on your computer meets specific security standards.
- If your computer passes this check, your Compliance Status will say Operating system supported.
- If your computer fails this check, your Compliance Status will say Operating system is not supported. This indicates that the computer is not running a Supported Operating System.
To comply with this requirement and/or resolve the failed check, ensure the computer is running one of the supported Operating Systems directly installed:
- Ensure Your Device is Running a Supported Operating System for Windows
- Ensure Your Device is Running a Supported Operating System for macOS
If you failed this security check:
- Sign out and close the Workplace app.
- Follow the instructions below to attempt to fix the issue.
- Restart your computer.
- Sign in to Workplace and wait for the compliance checks to finish processing.
- If the check fails again, contact your IT department.
Ensure Your Device is Running a Supported Operating System for Windows
Venn supports the following Windows Operating Systems:
- Windows 10, version 22H2, x64 bit
- Windows 11, version 22H2 or 23H2
If your Windows computer doesn't have a supported Operating System, follow the instructions below:
- If your Windows 10 or 11 is not on the newest version, follow these steps to get the latest update.
- If you are using Linux, follow these steps to switch to Windows.
- Review Google recommendations if using ChromeOS Flex. (Chromebooks are not supported.)
- Review Microsoft recommendations for Windows 8.1 and Windows 7.
Ensure Your Device is Running a Supported Operating System for macOS
Venn supports the following macOS:
- macOS Ventura, version 13 or higher
- macOS Sonoma, version 14 or higher
If your Mac computer doesn't have a supported Operating System, follow the instructions below:
- If you are using Ventura or Sonoma, but you are not on the newest version, follow these steps to get the latest update.
- If you are using an older Operating System, follow these steps to upgrade.