Reset Passwords and Unlock User Accounts as a Company Manager

As a Company Manager, you can reset a user's Venn password if they have forgotten it and unlock a user's account if they are locked out due to multiple invalid sign-in attempts.

Venn passwords are only used by companies who use Venn as their Identity Provider (IdP) rather than a third-party IdP such as Okta, Azure AD, or JumpCloud. If you use a third-party IdP, reset users’ passwords in that system if needed.

You can allow users to reset their passwords themselves using the mobile number associated with their Venn user account or you can require that users request a password reset from a Company Manager. Learn how to adjust your company's password reset settings or reset your password as an end user.

We recommend instructing users to reach out to your support team directly to request that their password be reset or their account be unlocked rather than reaching out to Venn Support. As a security best practice, Venn requires approval from a Company Manager in order to reset passwords or unlock accounts.

Reset a User's Password

To reset a user's password:

  1. Navigate to login.venn.com and sign in with valid credentials.
    You may be required to verify the sign-in by completing the multi-factor authentication on your mobile device.
  2. Click Company admin or Manage > Company admin.

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  3. Click Manage users.

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  4. Click the user's username.

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  5. Click Security options in the sidebar.

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  6. Click Reset.

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  7. The user's password will be reset and an Activation Code will be generated. Share the Activation Code with the user along with these instructions to reset their password using the Activation Code as their temporary password.

If the user's account was locked due to too many invalid sign-in attempts, you must follow the steps below to unlock the account after resetting their password in order for the user to be able to log in. 

Unlock an Account

A user's Venn account will be locked automatically if Venn detects multiple invalid sign-in attempts. 

When a user's account is locked, they will not be able to access Venn until the account is unlocked by a Company Manager. 

To unlock a user's account:

  1. Navigate to login.venn.com and sign in with valid credentials.

    You may be required to verify the sign-in by completing the multi-factor authentication on your mobile device.

  2. Click Company admin or Manage > Company admin.

    Updated_CM.png

  3. Click Manage users.

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  4. Click on the username of the locked account.

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  5. Click on Security options in the sidebar.

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  6. Click Unlock.

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The user's account will be unlocked and they will be able to sign in to Venn using their existing username and password. Typically, when a user's account is locked due to multiple failed sign-in attempts, they will also need their password reset. Follow the steps above to reset the user's password.

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