Company Managers have access to the Venn Admin Portal where they can manage policies and settings for their organization. Company Managers also serve as Venn's administrative point of contact for your organization.
Learn how to assign the Company Manager role (or change a user's role) in Venn.
Company Manager Access
Company Managers have access to the Venn Admin Portal where they can configure settings and policies, manage users and devices, and view and export reporting for their organization. Company Managers can manage user access and security settings for their organization in the Venn Admin Portal.
Learn more about what Company Managers can do in the Venn Admin Portal.
Read-Only Company Manager Access
Venn has a "Read-Only" Company Manager role, which gives the user full access to view and export information from the Admin Portal, but does not allow them to manage user access and security settings for their organization in the Venn Admin Portal.
The Read-Only Company Manager role is a great option for members of your support or compliance teams who need visibility, but should not be able to manage user access or modify security settings.
Administrative Responsibilities
Company Managers serve as Venn's administrative point of contact for your organization and own your product configurations and security settings. As such, Company Managers always need to be involved in supporting Venn users at your organization.
Who your end users reach out to for help with Venn depends on whether you have Customer-Managed Tier 1 Support or Venn-Managed Tier 1 Support.
You will see your company's support contact number if you have Customer-Managed Tier 1 Support. You will see the Venn support contact number—(866) 583-8911—if Venn provides your Tier 1 Support.
Customer-Managed Tier 1 Support
Many of Venn's customers provide their own Tier 1 Support, meaning that Venn users reach out to your support team for technical support. If your Tier 1 Support team is unable to troubleshoot the issue, it can be escalated to the Venn Tier 2 Support team for advanced log analysis and troubleshooting.
Learn how to troubleshoot and escalate issues to Venn's Tier 2 Support.
Venn-Managed Tier 1 Support
If your company outsources your Tier 1 Support to Venn, your Venn users reach out to Venn's support team directly for technical support.
Learn how to contact Venn's support team.
While Venn's support team will directly handle users' troubleshooting issues if you have Venn-Managed Tier 1 Support, the Venn support team requires approval from a Company Manager to make changes to your platform, including:
- Granting user access to Venn, including approving pending sessions and resetting account passwords
- Changing user access to files, applications, or websites
- Modifying group permissions and members
- Adjusting security policies