Mobile Compliance Check: Operating System Supported

In order to ensure the security of your company data, your company can configure Security Compliance Checks that your device must pass to use Venn.

If your company has enabled the Operating System Supported security compliance check, your mobile device must be running a supported operating system version. This compliance check is put in place to ensure that the operating system on your computer meets specific security standards.

You can see if your device passed this check by checking your Device Policy.

  • If your mobile device passes this check, Operating System Supported will have a green check next to it.
  • If your mobile device fails this check, Operating System Supported will have an orange exclamation point next to it.

To comply with this requirement and/or resolve the failed check, ensure your mobile device is running one of the supported Operating Systems:

If you failed this security check:

  1. Close the Workplace app.
  2. Follow the instructions below to attempt to fix the issue.
  3. Restart your mobile device.
  4. Open the Workplace app and wait for the compliance checks to finish processing.
  5. If the check fails again, contact your IT department.

Ensure Your Device is Running a Supported Operating System for Android Devices

Venn supports Android 10 or higher on Android devices.

If your Android device isn't running a supported Operating System, follow these steps to update it.

Ensure Your Device is Running a Supported Operating System for Apple Devices

Venn supports iOS 15 or higher on Apple devices.

If your Apple device isn't running a supported Operating System, follow these steps to update your iPhone or iPad.

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