Have you tried restarting your computer?

As a first troubleshooting step, try signing out of Venn and restarting your computer.

Over time, your computer's memory (RAM) and background processes can get cluttered. Restarting clears out temporary data, stops unnecessary processes, and refreshes the system. This quick fix can solve many issues without diving into more complicated troubleshooting steps.

Is the app installed and detected by Venn on your computer?

Each app must be installed on your computer in order to access it using Venn's Blue Border.

Apps that cannot be detected on your computer by Venn will appear with a brown download icon in the Launcher. An app that cannot be detected on your computer by Venn cannot be opened in Blue Border.

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Typically, this is because the app is not installed on your computer. In some cases, an app may be installed on your computer but cannot be located by Venn.

Learn more about what can cause apps not to be detected by Venn and how to install apps you use for work.

Is the app working outside of Blue Border?

Each app must be installed and working locally on your computer in order for it to work using Venn's Blue Border.

If an app is installed on your computer and can be detected by Venn, try opening it outside of Blue Border (from the Start menu or your Desktop on Windows or the Dock, Launchpad, or Finder on Mac).

If you are experiencing the same issue(s) when you try to open and use the app outside of Blue Border, that indicates an issue with the app itself, not with how the app is working in Venn.

You may need to try reinstalling the app or reaching out to your IT team for support if the app isn't working in or outside of Blue Border.

Is the version of the app that you have downloaded supported by Venn?

If an app is installed on your computer, can be detected by Venn, and is working outside of Blue Border, you may experience issues if the version of the app that you have installed is not supported by Venn.

We recommend using 64-bit apps in Venn. Most 32-bit applications can be used in Venn, but they may experience performance issues. If an application has a 64-bit version available, we recommend using that version instead of the 32-bit version in Venn.

The Microsoft Office 32-bit architecture is not compatible with Venn. In order to use Microsoft Office apps with Venn, you must uninstall the 32-bit version and install the 64-bit version. Learn how to reinstall apps to access using Venn.

If you have the 32-bit version of Microsoft Office apps installed, you will fail the ReadyBlue Software Compatibility Check.

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To check to see if an installed app is 32- or 64-bit on your Windows 10 or 11 device:

Open the app outside of Blue Border (from the Start menu or Desktop).
Enter “task” in the Search bar on the taskbar of your device and open the Task Manager tool.
Go to the Details tab.
Check to make sure that the Platform column appears. If it doesn't right-click in the column header, click Select columns, check Platform, and click OK.
Locate the app in the list and check to see if it is listed as 32 bit or 64 bit in the Platform column.

If the app is 32-bit, we recommend uninstalling it and installing the 64-bit version access using Venn.

32-bit applications are not compatible with recent Mac Operating Systems, so you would not be able to open them on a Mac device that meets requirements to use Blue Border.

Get Help

If you are unsure why you are experiencing issues opening and using apps in Blue Border after going through the troubleshooting steps above, reach out to your support team for additional guidance.