ReadyBlue is a tool that checks your computer to determine if there are any issues that could be preventing Venn's Blue Border™ from working. For example, Blue Border won't run properly if your device doesn't meet minimum system and software requirements or if there is conflicting software downloaded. 

ReadyBlue generates a Device Readiness Report, which is designed to help support teams troubleshoot device issues that prevent Blue Border from working. Once you have generated your Device Readiness Report, reach out to your support team for help resolving issues that may be preventing Blue Border from working on your device.

A ReadyBlue Device Readiness Report can also be generated as part of the device's diagnostics file. Learn how to remotely generate diagnostics and use the ReadyBlue Device Readiness Report to troubleshoot device issues as a member of a support team.

Launch ReadyBlue When Prompted

If Venn cannot start on your device, you will be prompted to run ReadyBlue.

Click Run ReadyBlue to launch the diagnostic tool and follow the steps below to generate your Device Readiness Report.

Manually Launch ReadyBlue

If Venn starts on your device, but isn't working properly, you can run ReadyBlue to help determine what is preventing Venn from working. You may want to run ReadyBlue if you encounter any of the following issues:

• Venn is running but websites are not loading properly within the Blue Border
• You are receiving error messages like "DNS server not responding," "This site can’t be reached," or "Server DNS address could not be found" when you try to access websites within the Blue Border
• Web pages load slowly within the Blue Border
• App or Website slowness within the Blue Border

ReadyBlue can be run remotely from Company admin, but your support team may request that you run ReadyBlue yourself and share your Device Readiness Report with them.

To manually launch ReadyBlue:

1. Open the Workplace desktop app.
2. Click Settings.

   

3. Click Launch ReadyBlue.

   

Follow the steps below to generate your Device Readiness Report.

Generate Your Device Readiness Report

Once you click Run ReadyBlue when prompted or click Launch ReadyBlue from the Settings page of the Workplace Desktop app, follow the steps to generate your Device Readiness Report.

1. Click Run.

   

2. ReadyBlue will run and display progress for each category of tests being run.

   

3. Once all tests have been run. You will see a message that will tell you the result:
   • Device is ready to use Venn.
   • Device is not ready to use Venn.
   • Device could benefit from optimization.
4. The Device Readiness Report will be automatically downloaded to the following location on your computer: C:\ProgramData\Workplace\Content\<user's SID>\ReadyBlue.
5. Click View Report to open the Device Readiness Report in a web browser.

   

Follow the steps below to resolve issues in your Device Readiness Report.

Resolve Issues in Your Device Readiness Report

Once ReadyBlue generates your Device Readiness Report, share it with your support team so that they can help you resolve any issues that might be preventing Venn from starting or working properly on your device.

To locate the file:

1. Open File Explorer on your Windows device.
2. Navigate to the ReadyBlue folder on your computer following this path:
   1. Local Disk (C:)
   2. ProgramData
   3. Workplace
   4. Content
   5. <Your Windows SID> (Windows assigns a unique identifier to each user made up of a string of letters and numbers separated by dashes. For example, a SID could be S-1-5-21-3623811015-3361044348-30300820-1013.)
   6. ReadyBlue
3. Select the Device Readiness Report file, which will be named ready-blue-report-<date generated>.html.