When you sign into Workplace on your desktop, browser or mobile device, a series of security enforcements are checked for that device to ensure it is compliant before you can gain access to your work.
The following table provides details about each compliance check and offers directions on how to remediate common compliance issues you may encounter while signing in and using Workplace.
If an issue persists or can't be resolved using the instructions listed in this article, please reach out to your company manager or IT department to troubleshoot the problem.
| Compliance Check | Check Description | Remediation Instructions |
|---|---|---|
|
Antivirus installed |
Requires the installation of antivirus software to protect devices against malware. |
No Antivirus Installed |
|
Antivirus Real-Time Protection |
Requires antivirus software to be actively protecting devices at all times. |
Antivirus Real-Time Protection Disabled |
|
Antivirus Definitions
|
Requires antivirus software to be updated with the latest threat detection definitions in order to protect against known threats. |
Antivirus Signatures Are Out of Date |
|
Encryption |
Requires hard drive encryption to be enabled in order to prevent access to sensitive data in the event a device is lost or stolen. |
Hard Drive Encryption Disabled |
|
Operating system auto-update |
Requires operating systems to be set to update automatically. This will ensure the latest operating system updates and security patches are applied, keeping the device secure. |
Operating System Auto-Update Disabled |
| Login password | Requires a device to have a login password set to protect against unauthorized access. | Login Does Not Require Password |
| Screen saver enabled |
Requires that a screen saver be set on the device to protect sensitive data when the device is not actively being used. |
Screen Saver Disabled |
|
Screen saver lock (Windows platform only) |
Requires a password to resume working after the screen saver has engaged to protect devices from physical access. This should be used in conjunction with the “Screen saver timeout” check. |
Screen Saver Lock Disabled |
|
Screen saver timeout |
Requires the screen saver to engage when a device is not actively being used. You need to specify the number of minutes of inactivity before the screen saver should be activated. This should be used in conjunction with the “Screen saver lock” check. |
Screen Saver Timeout not Acceptable |
| Firewall |
Requires the use of a personal firewall on devices to help prevent unauthorized external access. |
Firewall Disabled |
|
Operating system supported |
Requires all devices to be running on a supported operating system. This ensures that only operating systems still eligible for updates and security patches from the vendor are used. |
Operating System is not Supported |