Advisory November 9, 2026: Middle East (UAE) PCG Region Temporarily Unavailable

Since March 2026, an AWS infrastructure disruption has affected the Middle East (UAE) region. AWS has confirmed it cannot restore the affected infrastructure at this time, so the Middle East (UAE) region has been temporarily removed as an available data region for Venn's Blue Border.

AWS has not committed to a restoration date for the Middle East (UAE) region — they've indicated it will be in the coming months. We'll update this advisory if that changes. 

This only affects organizations currently configured to use the Middle East (UAE) region for their Private Company Gateway. If your company uses different regions, no action is needed.

If any of your Private Company Gateway groups have IP addresses configured for the Middle East (UAE) region, we recommend deleting those regions and adding replacement regions for the next closest location, likely India (Hyderabad) or Europe (Germany) depending on where your users are concentrated. Learn how to adjust your company's dedicated IPs.

Company Managers will no longer see the option to add the Middle East (UAE) region on the Private Company Gateway page in the Admin Portal.

Any time you add new IP addresses, update any restrictions that you have in place that limit software access by IP address. Learn more about IP-based access control.

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