Why do I need to do this?
OS33 (now Venn) consistently focuses on providing the most secure and best ways for users to work. To help make that happen, we have been redeploying customers into newer, more modern architecture. With this redeployment comes a change in how our customers' email is hosted.
In the past, email was hosted on OS33-owned-and-managed Exchange servers. In this new paradigm, customers' email has been (and is still) moving to be hosted in Microsoft’s O365 platform so customers can:
- take advantage of the expansive O365 ecosystem, including add-ins and integrations
- leverage the benefits of the never-out-of-date SaaS email platform
- benefit from enhanced security features, reliability and ease of management
Once customers are redeployed, there is a given cutover date that is communicated to company managers and users.
In order to continue to receive email on/after the cutover date, users will need to remove and re-add their email accounts on their mobile devices and tablets. The instructions below outline how to do so on iOS and Android devices using native mail clients and the Microsoft Outlook mobile app, depending on what is in use now and what is to be used moving forward.
iOS Mail
After cutover, in order for email to work properly, users will need to remove a Workplace profile (which will remove your work account email, calendars, and contacts) from your device. Once complete, users can re-add their new O365 account to a device using their email address and existing password.
- To remove the profile, please see this article from Apple: Install or remove configuration profiles on iPhone
- To re-add email to Mail using their normal email address and existing password, please see this OS33 Help Center article: Setup Mail, Contacts and Calendar on an iOS Device
Microsoft Outlook on iOS
After cutover, in order for email to work properly, users MAY need to remove a Workplace profile from their device. Once that is complete, users will need to remove the old email account and re-add their new O365 account to a device using their email address and existing password.
- There may be a Workplace profile installed on the device. To remove this profile, please see this article from Apple: Install or remove configuration profiles on iPhone.
- If there is no profile to remove, the step above may safely skipped.
- To remove an email account from Outlook for iOS, please see this page from Microsoft Answers: How do you remove an account from the Outlook iOS app?
- To re-add email to Outlook using their normal email address and existing password, please see this article from Microsoft: Set up email in Outlook for iOS mobile app
Native Email on Android
After cutover, in order for email to work properly, users need to remove the old email account and re-add their new O365 account to a device using their email address and existing password.
- To remove the email account, please see the Remove a Google or other account from your phone section of this Microsoft article: Add or remove an account on Android
- To re-add your email, please see the Microsoft article: Set up email in Android email app.
Microsoft Outlook on Android
After cutover, in order for a email to work properly, users need to remove the old email account and re-add their new O365 account to a device using their email address and existing password.
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To remove an account from Outlook for Android, please see the I can't sign in section of this Microsoft article: Troubleshoot Outlook mobile issues. Users can also follow the steps below.
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Go to Settings, then select the account to be deleted.
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Select Remove Account.
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Select From Device & Remote Data. This removes the account and all the information related to that account from the device.
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- To re-add email to Outlook for Android, see the Microsoft article: Set up email in the Outlook for Android app.
FAQ
Will I lose any email?
No. All email is migrated over to the new system during the redeployment. This includes all folders and the contents thereof. Post-cutover, users should examine their email and make sure to spot-check for any discrepancies.
What about my email customizations on my mobile device?
Most customizations happen server-side and should not require reconfiguration. If a user has/had any rules or other customizations configured exclusively in the mail client on their mobile device (known as "Client-Only" rules), they will need to reconfigure those customizations.
Will I need to set up my email signature again?
Yes. Users will need to reconfigure their signature for their account after they have gone through the process of deleting and re-adding their account on their mobile device.