This Support Option Is Only Available to Direct Customers of Venn.
Venn Support Hours of Operation
- Write to Support
- Support specialists are available 24x7x365
- After receiving your request, a support specialist will get back to you by email or phone.
- Call Support Hotline at 1-866-583-8911 for urgent matters.
- Phone lines are open 7AM to 11PM ET on weekdays and 8AM to 8PM ET on weekends (excluding US Holidays).
- All voicemails and tickets are monitored and triaged 24x7x365.
- Non-urgent issues or questions during holidays and weekends will get addressed next business day.
Service Level Objectives:
High/Urgent Priority Incidents
Time to Acknowledge: 15 mins
Time to Update: 1 hour
Normal Priority Incidents:
Time to Acknowledge: 15 mins
Time to Update: 24hrs
Venn Holiday Schedule
| Holiday | Date Observed |
|---|---|
| New Years Day |
January 01, 2024 |
| Martin Luther King, Jr. Day |
January 15, 2024 |
| Washington's Birthday |
February 19, 2024 |
| Good Friday |
March 29, 2024 |
| Memorial Day |
May 27, 2024 |
| Juneteenth National Independence Day |
June 19, 2024 |
| Independence Day |
July 04, 2024 |
| Labor Day |
September 02, 2024 |
| Thanksgiving Day |
November 28, 2024 |
| Day after Thanksgiving Day |
November 29, 2024 |
| Christmas Eve |
December 24, 2024 |
| Christmas Day |
December 25, 2024 |