How to Remotely Wipe Work-Related Data

1. Navigate to login.venn.com and Sign In with valid credentials. You may be required to verify the sign-in by completing the multifactor authentication on your mobile device.
2. Click Company admin or Manage > Company admin.

   

3. From the left navigation menus, click All Devices.

   

4. Select the target user from the filter or the device in the device list.

   

5. Click on a device in the device list.
   The device panel will be presented with additional details about the device.
6. From the device panel, click the Actions tab.
7. From the Actions tab click Wipe work data.
   A confirmation pop-up will appear.

   

   

8. Select which user's data will be removed
9. Enter the confirmation word exactly as it is shown and click Wipe data.

What data is removed?

• All content on Venn disk including app profile and configuration information, cached data and stored credentials
• All content in the directory C:\ProgramData\Workplace\Content

Does a user have to be logged in for the remote wipe to take place?

No. A user does not need to be logged in for the remote wipe to take place. The service responsible for checking for remote wipe requests and executing remote wipe requests is the Workplace update service, which runs on the computer whether the user is logged in or not. 

How long does it take to remove data from a device?

The data removal process typically takes only a few minutes. The Workplace update service agent checks in every 5 minutes to retrieve data removal requests. Allow up to ten minutes for the procedure to be fully completed after the initial request. If the data removal has not happened in that time frame, it is likely the device is not online.