Venn might not be able to run due to device issues such as not meeting minimum system and software requirements, conflicting installed software, network configuration issues, or performance problems. ReadyBlue is Venn's new diagnostic tool that identifies what device issues could be preventing Venn from starting or working properly on a Windows device.

ReadyBlue enables more efficient troubleshooting so that you can get Venn up and running as quickly and efficiently as possible.

ReadyBlue for End Users

You will be prompted to run ReadyBlue if Venn cannot start on your Windows device. You can also click Launch ReadyBlue under Settings in the Workplace Desktop app to manually run ReadyBlue if Venn has started, but isn't working properly.

Once you have generated your Device Readiness Report, reach out to your support team for help resolving issues that may be preventing Venn from working on your device.

To learn how to launch ReadyBlue and generate your Device Readiness Report, see Use ReadyBlue to Identify Why Your Device Is Not Ready to Use Venn.

ReadyBlue for Support Teams

ReadyBlue generates a Device Readiness Report, which is designed to help support teams troubleshoot device issues that prevent Venn from working.

Users can generate the report to share with support or it can be generated remotely from Company admin as part of the diagnostics file.

To learn more, see Use ReadyBlue and Diagnostics for Advanced Troubleshooting.