Failed Mobile Compliance Check: Genuine Android OS Check Failed

This compliance check verifies the software on this device has not been altered nor tampered with (i.e. rooted).

When a device fails this check, that device would be susceptible to malware, data leakage, and backdoors, amongst other exploits.

To resolve this issue, restore the operating system of the device back to factory settings.

Remediation Instructions

Warning: The Following Process Will Erase the Data on the Device.
We Recommend Backing up Your Data before Proceeding.

Reach out to the device manufacturer or mobile carrier to learn how you can restore your device to factory settings.

U.S. Mobile Carriers

Common Device Manufacturers & Brands

Was this article helpful?